Can I book equipment?

You certainly can, please call our branch on 5979 8885 or email hire@bay2bayrental.com.au.

Can I have the equipment delivered to site?

We can, the equipment will be delivered on-site ready when you are. Simply call our office on 5979 8885 to arrange. Our transport rates are extremely competitive.

Can I hire for the weekend?

Our weekend rates are awesome, please call to discuss.

Can I pick up my hire equipment?

Yes, you can. Our drive-through yard allows easy collection of the equipment.

What’s the process with fuel for machines?

The equipment will be fuelled prior to hiring. Please refuel prior to return.

I am unsure how to use the equipment, can you help me?

Full instructions will be given by the counter staff when hiring. There is always after hours contact just in case you forgot something.

What forms of ID are required?

We require a Victorian drivers licence PLUS a credit card/EFTPOS card. It’s also important the card is in your name and matches your licence.

What if I damage the equipment?

Call us straight away on 5979 8885 for next steps.

What if I return the equipment dirty?

The machine you have hired is going to get dirt, we get it. So included in the rental fee is the first 15 minutes of cleaning time, which is usually enough to cover most jobs. After that, a cleaning charge will apply.

What if the equipment stops working?

Call us for assistance. In most cases, we will rectify the situation over the phone. If the equipment has broken down, we will deliver another one or arrange repairs.

What payment methods do you accept?

Credit card or EFTPOS only under the hirer’s name presented at the counter. Card payments over the phone are only accepted when accompanied by appropriate paperwork. Cash and cheques are not accepted.

When do I need to return the equipment?

Same day, or within 24 hours for weekday hires. All weekend hires of larger machines will need to be returned Monday morning by 8am, unless otherwise arranged.

Can’t find the answers you’re looking for?
   Just contact us and we will happily help answer any of your questions.